Refund policy

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4 · RETURNS & REFUNDS

4.1. Customers located within the European Union may return any item purchased online within 14 days of receiving it, free of charge and without providing a reason. Return shipping costs within the EU are covered by Bass Freaks SPRL.

4.2. As permitted by EU law, a deduction may be applied if the instrument has been handled or used beyond what is necessary to verify its nature and functioning (e.g. gig use, recording sessions, visible wear, or damage).

4.3. In-store purchases are final and not subject to withdrawal rights, in accordance with Belgian law.

4.4. For returns from outside the European Union, Bass Freaks SPRL reserves the right to apply a 20% restocking fee plus the cost of two-way shipping, plus non-refundable credit card and PayPal fees.

4.5. All custom orders and special orders (non-stock items) are final sales. No returns will be accepted.