Shipping policy

All all orders are shipped by our team within 48 hours.

All orders from Friday's will be shipped next Monday.

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3 · SHIPPING & TRANSIT

3.1. All prices are stated without shipping costs unless explicitly indicated otherwise. Please inquire for a shipping quote before purchase.

3.2. In the event that an instrument is damaged in transit, Bass Freaks SPRL must be notified in writing as soon as possible, with photographs of the item and the packaging. Bass Freaks SPRL will cover all reasonable costs required to repair the instrument and restore it to its original condition.

3.3. Delivery times are indicative and based on past experience. Bass Freaks SPRL is not responsible for delays caused by carriers or customs.

3.4. Bass Freaks SPRL is not responsible for import duties, taxes, or any issues arising during the importation process. All import-related responsibilities rest solely with the customer.

3.5. In the event of a return or refused delivery, Bass Freaks SPRL is not liable to reimburse import fees. It is the customer's responsibility to contact their local customs office.

3.6. Any international customer who refuses a previously ordered item will be charged the cost of two-way shipping plus a 20% restocking fee, plus any duties, customs fees, or carrier charges billed back to Bass Freaks SPRL.